Answers To The Top 5 Questions Business Owners Have About Cloud Computing

English: Cloud Computing Image

English: Cloud Computing Image (Photo credit: Wikipedia)

Question #1:  What if my Internet connection goes down for an extended period of time?

Our Answer: While this is a valid concern, we overcome it in the following way for our clients in the cloud. Data-Tech provides access from anywhere. All of our clients key applications (email, desktops, financial, billing, etc.) remain available from anywhere on the planet with an internet connection. In addition we recommend redundant internet solutions which help mitigate the risk.

Question #2:  What happens if the Internet slows to the point where it’s difficult to work productively?

Our Answer: The best solution is to invest in a quality internet connection, have a cost effective failover router (Guardian) and a low end backup connection.

Data-Tech offers extended line monitoring to assist clients when this happens, pinpoint the issue quickly and work to a resolution.

In addition, Data-Tech maintains corporate level connections with most carriers and can call on the clients behalf.

In most cases, any slowness or lack of connectivity would be localized. Meaning the client may use any other means to connect to the remote servers.

Fail Over

Go Home

Go to a Hotspot like Starbucks

Have a 4g hot spot phone on hand

A client that depends on remote access should have contingency plans in place such as these. Data-Tech works closely with our clients that are interested.

Question #3: What about security? Isn’t there a big risk of someone accessing my data if it’s in the cloud?

Our Answer: In many cases, cloud computing is a MORE secure way of accessing and storing data. Just because your server is onsite doesn’t make it more secure; in fact, most small to medium businesses can’t justify the cost of securing their network the way a cloud provider can. And most security breaches occur due to human error: one of your employees downloads a file that contains a virus, they don’t use secure passwords, or they simply e-mail confidential information out to people who shouldn’t see it. Other security breaches occur in on-site networks because the company didn’t properly maintain their own in-house network with security updates, software patches, and up-to-date anti-virus / anti-malware software. That’s a FAR more common way networks get compromised versus a cloud provider getting hacked.  Data-Tech utilizes strict facility security including access control, interior and exterior monitored video surveillance, multiple enterprise class firewalls. In Addition we have undergone the SSAE16 SOC2 audit and HIPAA Security Risk Assessment’s.

Question #4: What if YOU go out of business? How do I get my data back?

Our Answer: We give every client network documentation that clearly outlines where their data is and how they could get it back in the event of an emergency. This includes detailed information of emergency contact numbers, information on how to access your data and infrastructure without needing our assistance (although our plan is always to be there to support you), a copy of our insurance policy and information regarding your backups and licensing.

We also give you a copy of OUR disaster recovery plan that shows what we’ve put in place to make sure we stay up and running.

In fact, you should never hire ANY IT professional that won’t give you that information. In addition we can also deliver a copy of your data on disk or external drive every month so you have a physical copy and back up the entire network to ensure disaster recovery and business continuity requirements. At Data-Tech we custom tailor DR/BC plans per our client’s needs.

Question #5:  Do I have to purchase new hardware (servers, workstations) to move to the cloud?

Our Answer: No! That’s one of the greatest benefits of cloud computing. It allows you to use older workstations, laptops and servers because the computing power is in the cloud. Not only does that allow you to keep and use hardware longer, but it allows you to buy cheaper workstations and laptops because you don’t need the expensive computing power required in the past.

Is This A Smart Move?

The cost savings with cloud services such as Office 365 are hard to ignore; however, there are a number of things to consider before you jump ship to cloud computing. You need to consider the reliability of your Internet connection, what type of help desk support you want, security, what other applications (accounting, CRM, line of business applications, etc.) you need and which devices (scanners, printers, iPads) you need to use.

Free “Cloud Readiness” Consultation Will Give You The Facts

If you want to know if cloud computing is right for you, fill out the form to the right or give us a call at 813-874-5511 for a free, no-pressure, no-obligation cloud readiness assessment. We’ll evaluate your current situation and provide insights and options for moving to the cloud. We’ll also answer any questions you have and tell you the unvarnished pros and cons of choosing this option.

 

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