Customer Care Center

Award-Winning Customer Care Center/Help Desk – Your Virtual IT Department.

Data-Tech offers outsourced IT help desk support services and outsourced service desks for businesses of all sizes.

Help Desk ServicesFor 17 years, Data-Tech has provided clients with confidence that their end-users are productive and systems are running smoothly…seven days a week, twenty-four hours a day.

As a help desk support provider serving clients all across the country, our certified, U.S. based help desk agents concentrate on what is important to you, your systems, and your team. Our help desk goal is to get people back to work, quickly. Fast call-pickup, swift resolution, and caller satisfaction are all areas that we as your help desk provider can measure to demonstrate we have achieved our mission.

“I love Data-Tech’s sense of urgency. They are miracle workers, and always can bring a calm to the situation.”

Holly Tomlin – Tomlin Talent Solutions
CEO/Owner  “

If you are an IT leader looking for guaranteed service levels for your help desk service, technical support, or customer service needs, our help desk outsourcing service can give you that and more. Our outsourced IT help desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

Contact us today and let us help you identify your needs to build an outsourced IT help desk solution that will delight your employees or customers and allow you to gain a competitive advantage in the marketplace.

Help Desk Outsourcing Benefits:

  • Single Point of Contact for all IT issues
  • Customized for your needs
  • Guaranteed service levels
  • Certified, fast and friendly professionals
  • Web-enabled incident management system
  • Self service portal for end-users
  • Detailed metrics and reporting
  • 100% U.S. based operations
  • 24×7 and 12×5 support coverage options
  • Multi-lingual support

 

“Should you outsource your Helpdesk”

 

The Pros and Cons of Help Desk Outsourcing

 

Outsourced Help Desk Services | Help Desk Computer Services | IT Help Desk Services | Business Help Desk Services | Help Desk Support